FAQs

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Answers to the most common questions about your GAMELAB Console. Search below, browse by category, or reach out to our team.

01 About the Console

The GAMELAB Console is an all-in-one retro handheld that lets you play thousands of classic games from the consoles you grew up with — from Game Boy and SNES through to PlayStation and N64 — all on a single portable device. It's plug-and-play out of the box: no setup, no downloads, no account required.

The console uses an open-source emulation system (RetroArch) to run classic games from a preloaded microSD card. Just turn it on, choose a system, pick a game, and play. Everything runs offline — no Wi-Fi needed.

Out of the box you can play titles from 20+ retro platforms, including:

  • Game Boy, Game Boy Color, Game Boy Advance
  • NES, SNES, Nintendo 64, Nintendo DS
  • PlayStation (PSX), PlayStation Portable (PSP)
  • Sega Mega Drive / Genesis, Dreamcast
  • Neo Geo, Neo Geo Pocket, PC Engine
  • Arcade and Capcom Play System 1–3

Up to 12 hours of play on a single charge, powered by a 3200 mAh battery. Charges over USB-C.

Yes — thousands of customers are playing theirs every day. The console is backed by a 12-month warranty and we have real human support standing by if anything ever goes wrong.

02 Games & Play

Up to 30,000+ games preloaded, depending on the edition you buy. Every version comes with a full catalogue spanning 20+ retro platforms. You can browse the full list on our Game Library page.

Yes. To add your own titles:

  • Download compatible ROM files for the games you want.
  • Remove the microSD card and plug it into your computer.
  • Open the "Games" folder and drop each ROM into the matching console subfolder (e.g. SNES ROMs into the SNES folder).
  • Re-insert the card, reboot, and your new games will show up automatically.

Yes. Open the in-game Quick Menu, choose Save State, and pick a slot (e.g. Slot 1, Slot 2). To resume later, go to Load State and select the slot you saved to.

Absolutely. Cheat support is built into the RetroArch emulator — enable them from the in-game Quick Menu under Cheats.

Yes — pair two GAMELAB consoles together for head-to-head racing, fighting games, party nights, and everything in between.

Yes. GAMELAB supports Pokémon trading so you can finally complete your Pokédex just like back in the day.

No. The GAMELAB is designed for offline play. Once it's charged, you can take it anywhere — planes, road trips, the back garden — and fire up any of your games without a connection.

03 Delivery

Delivery is free on every order and takes 7–15 working days within the UK, fully tracked. You'll receive a tracking number by email as soon as your order is dispatched.

Delivery is completely free on every single order — no minimum spend, no hidden fees. Your GAMELAB ships to you at zero extra cost.

Yes — every order includes tracking. You'll get an email with the tracking link as soon as your parcel leaves the warehouse, or you can check status anytime on our Track Your Order page.

If your tracking shows no movement for more than 7 working days, or your order is past the expected delivery window, just email us at support@shopgamelabuk.com with your order number and we'll investigate straight away.

04 Warranty & Returns

Yes. Every GAMELAB is covered by a 12-month warranty against manufacturing faults. If something goes wrong in that window, we'll repair or replace it at no cost to you.

Email us at support@shopgamelabuk.com within the first 30 days with your order number and a short video or photos showing the issue. We'll arrange a replacement or refund straight away.

Yes, within 30 days of delivery. The console needs to be in original condition with all accessories. See our Refund Policy for the full details.

Email us any time at support@shopgamelabuk.com or use our contact form. A real human usually replies within one working day.

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